Frequently Asked Questions
Everything you need to know about shopping with Fred Aldous.
What are your shipping options and delivery times?
We offer standard and express shipping across the UK and internationally. Standard delivery typically takes 3-5 working days, while express orders placed before 2pm are processed for next-day delivery.
Can I return an item if I change my mind?
Yes, we accept returns within 30 days of purchase, provided the items are in their original, unopened packaging. Please note that certain products like cut-to-size materials or personalized goods are non-returnable.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer Click & Collect services?
Yes, you can select the 'Click & Collect' option at checkout to pick up your order directly from our Manchester store. You will receive an email notification as soon as your order is ready for collection.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery progress.
Do you offer discounts for bulk or trade orders?
We do offer competitive pricing for bulk purchases and trade professionals. Please contact our customer service team with your requirements to discuss potential discounts and account options.